REFUND & RETURN POLICY

At EVERGLO HEALTHCARE PRIVATE LIMITED (“EverGlo”, “we”, “our”, or “us”), we are committed to providing quality skincare, haircare, beauty, and personal care products through our website:

https://cosmetics.evergloaestheticclinic.com/

This Refund and Return Policy explains the terms applicable to purchases made through the EverGlo Cosmetics website. Please read this policy carefully before placing an order.

1. No Return Policy

All products purchased through the EverGlo Cosmetics website are covered by a No Return Policy.

Once an order has been successfully placed and confirmed, products cannot be returned or exchanged due to change of mind, personal preference, incorrect product selection, or any other customer-related reason.

We encourage customers to carefully review the product description, ingredients, usage instructions, product quantity, and other available information before placing an order.

2. No Refund Policy

EverGlo Cosmetics follows a No Refund Policy for completed purchases.

Once an order has been confirmed and payment has been received, the amount paid for the order is non-refundable.

Refunds will not be provided for reasons including:

  • Change of mind

  • Incorrect product selection

  • Incorrect shade, variant, size, or quantity selected by the customer

  • Personal preference

  • Products that do not meet individual expectations

  • Products that do not suit a customer’s skin or hair type

  • Allergic reactions or individual sensitivity

  • Delay or difference in expected results

  • Products purchased by mistake

  • Opened or used products

  • Promotional or discounted products

3. Order Cancellation

Customers are requested to carefully check their order details before completing the purchase.

Once an order has been confirmed, cancellation requests may not be accepted.

If an order has already been processed, packed, or dispatched, it cannot be cancelled, returned, or refunded.

4. Damaged Products

We take reasonable care when packing and dispatching customer orders.

If a product arrives visibly damaged, customers should contact EverGlo Cosmetics customer support as soon as possible after delivery.

To help us review the issue, customers may be required to provide:

  • Order ID

  • Photographs of the outer packaging

  • Photographs of the product received

  • Photographs showing the damage

  • Unboxing photographs or video, where available

  • A description of the issue

After reviewing the information provided, EverGlo may determine whether any appropriate resolution is applicable.

Reporting a damaged product does not automatically guarantee a refund, replacement, or return.

5. Incorrect Product Received

If you receive a product that is different from the product shown in your confirmed order, please contact us promptly with your order details and supporting photographs.

Our team will review the information provided and determine the appropriate resolution based on the circumstances of the order.

Customers should not open or use an incorrectly delivered product before contacting our support team.

6. Opened or Used Products

For hygiene, safety, and product-quality reasons, EverGlo Cosmetics does not accept returns of products that have been:

  • Opened

  • Used

  • Tested

  • Altered

  • Tampered with

  • Partially consumed

Customers are advised to inspect their package before opening or using the product.

7. Cosmetic and Personal Care Products

Cosmetic, skincare, haircare, and personal care products may produce different results for different individuals.

Product suitability and results may depend on factors including skin type, hair type, sensitivity, individual preferences, usage, and other personal factors.

EverGlo Cosmetics does not guarantee identical results for every customer.

Customers are advised to read the product description, ingredients, directions, warnings, and precautions before purchasing or using any product.

Where appropriate, customers should perform a patch test before using a new cosmetic or skincare product.

8. Product Appearance and Colour

The appearance, colour, texture, or packaging of a product displayed on our website may vary slightly due to:

  • Screen and display settings

  • Device type

  • Lighting conditions

  • Photography

  • Manufacturing or packaging variations

Minor differences in appearance or colour do not qualify an order for return or refund.

9. Promotional and Discounted Products

Products purchased through promotional offers, discounts, special offers, bundles, limited-time offers, or other promotional campaigns are also covered by our No Return and No Refund Policy, unless a different condition is expressly stated for that particular offer.

10. Customer Responsibility

Customers are responsible for providing accurate information when placing an order, including:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping or delivery address

  • Pincode

  • Product selection

  • Quantity

  • Other information required to process the order

EverGlo Cosmetics will not be responsible for issues arising from incorrect or incomplete information provided by the customer.

11. Delivery and Package Inspection

Customers are encouraged to inspect the package immediately after delivery.

If the package appears to be damaged, opened, or tampered with, customers should document the condition of the package and contact EverGlo Cosmetics customer support promptly.

Where applicable, supporting photographs or videos may be requested to assist with verification.

12. Exceptions and Applicable Law

This Refund and Return Policy is intended to apply to purchases made through the EverGlo Cosmetics website.

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.

Where an issue is required to be addressed under applicable law, EverGlo will handle the matter in accordance with the applicable legal requirements.

13. Changes to This Refund & Return Policy

We may update or modify this Refund and Return Policy from time to time to reflect changes in our products, services, business practices, website, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

Customers are encouraged to review this page periodically.

14. Contact Us

If you have any questions or concerns regarding this Refund and Return Policy or an order placed through our website, please contact us:

EVERGLO HEALTHCARE PRIVATE LIMITED

Email: evergloaesthetics@gmail.com
Phone: +91 91509 95399
Website: https://cosmetics.evergloaestheticclinic.com/

When contacting us regarding an order, please provide your Order ID and relevant details so that our team can review your request efficiently.

We will make reasonable efforts to review and respond to customer enquiries within an appropriate period.