PRIVACY POLICY

Effective Date: September 7, 2026

At EVERGLO HEALTHCARE PRIVATE LIMITED (“EverGlo”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you provide while using our website:

https://cosmetics.evergloaestheticclinic.com/

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

1. Information We Collect

We may collect the following information when you use our website:

A. Personal Information

Depending on how you interact with our website, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • Account login information
  • Order and purchase details
  • Information you provide when contacting customer support
  • Other information voluntarily provided by you
B. Payment Information

When you make a purchase, payment information may be processed through our third-party payment service providers.

We do not intend to store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials on our website servers.

Payment information may be handled directly by the applicable payment provider in accordance with its own privacy policy and security practices.

C. Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • Website usage and interaction information
2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Create and manage your customer account
  • Process payments and transactions
  • Provide customer support
  • Respond to enquiries and requests
  • Send order confirmations and delivery updates
  • Manage returns, cancellations, refunds, and customer-service requests
  • Improve our products, services, website, and user experience
  • Prevent fraud, misuse, and unauthorized activities
  • Maintain website security
  • Comply with applicable laws and legal requirements
  • Send promotional communications where permitted by law and where appropriate consent has been obtained
3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used for purposes such as:

  • Remembering items in your shopping cart
  • Maintaining login sessions
  • Remembering user preferences
  • Understanding website usage
  • Improving website performance
  • Supporting security and fraud prevention
  • Providing relevant marketing or analytics where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

4. Account Information

If you create an account on our website, you are responsible for keeping your login credentials confidential.

You should immediately notify us if you believe your account has been accessed without authorization.

We recommend that you do not share your password with anyone.

5. How We Share Your Information

We may share necessary information with trusted third parties when required to provide our services, including:

  • Payment processing providers
  • Shipping and delivery partners
  • Website hosting and technology providers
  • IT and website maintenance providers
  • Customer-support service providers
  • Analytics and marketing service providers, where applicable
  • Professional advisers, auditors, or legal advisers
  • Government authorities or law-enforcement agencies where required by law

We only intend to share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information as a standalone commercial product.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions
  • Providing customer support
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Complying with applicable legal, accounting, tax, and regulatory requirements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

8. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Request information regarding how your data is being processed
  • Raise a complaint regarding the handling of your personal information

To exercise an applicable right, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our website is not intended for children to independently make purchases or provide personal information.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, social-media platforms, or other external resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

11. Marketing Communications

Where permitted by applicable law, we may send you promotional information about our products, offers, services, or updates.

You may opt out of promotional communications by following the unsubscribe instructions in the communication or by contacting us.

Transactional communications, such as order confirmations, payment notifications, shipping updates, and important account notices, may still be sent when necessary.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable laws.

The updated version will be posted on this page with a revised effective date.

You are encouraged to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

EVERGLO HEALTHCARE PRIVATE LIMITED

Email: evergloaesthetics@gmail.com
Phone: +91 91509 95399

Website: https://cosmetics.evergloaestheticclinic.com/

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate period.